Privacy policy

PRIVACY POLICY

  1. Purpose

MCIVOR HILL LIMITED along with its subsidiaries and affiliates ( together referred to as “we” or “us” or “our”) provides goods and services. As such, we need to obtain and retain personal and private information. This privacy policy outlines how we collect, store, use and disclose your private information, in accordance with the Privacy laws of New Zealand.

If you have a Privacy concern or complaint about us, please contact us at:

2491 Clifden-Blackmount Road

RD2

Otautau 9682

 

If you remain unsatisfied with our response to your complaint, you may contact the New Zealand Privacy Commissioner at:

Office of The Privacy Commissioner

PO Box 10094
Wellington, New Zealand

Freephone 0800 803 909

  1. Scope

Unless otherwise stated, this privacy policy applies to the information we collect and retain about our clients, including prospective and former clients. It also covers any and all information collected via our website including cookies and browsing behaviour on our site.

 

  1. Changes to This Privacy Policy

We may change this Privacy Policy from time to time. A copy of the current and most up to date Privacy Policy will be available to you on request at all times.

 

When you use our website, you are considered to accept our privacy terms and provide consent to the collection, use, disclosure, storage and processing of your personal information in accordance with our policy.

 

  1. Collection of private information

We will collect personal information from you, and such collection is necessary where we are to provide services to you both medical and administrative. The information we collect includes the following –

  • Contact details;
  • Address;
  • Your browsing behaviour on our website, including but not limited to information about your computer, it’s operating system, IP address, access types and website you came to our website from. This is automatically collected as part of the website logs and google analytics;
  • Internet tracking technologies such as cookies.
  • Records of correspondence with us;
  • Information you have provided to us through email or web correspondence.

 

  1. Use of private information

We use your information to be able to provide you with a high standard of service and improve our business.

This may include (but is not limited to);

  • Providing new and more targeted products and services;
  • Changes to our transactions and communications;
  • Maintain and administer your account;
  • Provide information to you about your orders;
  • Administer any customer benefits or future loyalty programs;
  • Send you news, updates, or promotions;
  • Create and deliver targeted advertising;
  • Link or combine your information with other information from third parties to better understand our customers; and
  • Any other internal business related activities (such as data analytics) that help us better run our business.

 

  1. Access to and correction of your private information

You have the right to access the information we hold about you at any time. You can request this information be given to you, and also that this information be updated or corrected as and when you deem necessary.

 

  1. Retention & Security

We will retain your information for as long as it is legally required, or beneficial to our business; whichever is the longer. We will take reasonable steps to ensure the security of your information. We may use cloud storage facilities located outside of New Zealand; but we will take reasonable steps to ensure the country in which data is stored has similar privacy standards.

 

  1. Sharing of private information

We may share your private information in the following manners –

  • With any of our related entities and companies;
  • With our third party providers such as our payment platform, shopify website and couriers;
  • With our marketing team if you provide any review or commentary on our products including Meta and online social apps;
  • With any third party consultants who are engaged to help us with our business activities;
  • With any customer service providers we engage to assist with our business activities;
  • When we believe on reasonable grounds are lawfully authorised or required to disclose your information(and it is reasonably necessary or appropriate to comply with such lawful requests);
  • When we believe on reasonable grounds it is necessary to protect our rights, protect your safety or the safety of others, respond to an emergency or investigate fraud; and
  • To a prospective purchaser of our business if we were to sell, acquire or merge.
  • To any other third party in any other circumstance provided the data is first anonymised or aggregated in such a way that it cannot personally identify you.

 

  1. Security of private information

We take reasonable measures to protect your information. Your information may be stored in both electronic and hard copy formats. As such, we use a range of measures to protect your information. This includes –

  • Staff training on privacy obligations;
  • Staff procedures around the storage and protection of personal information;
  • Reviewing any third-party cloud storage provider to ensure that we are upholding our privacy obligations to you;
  • Restrictions on who can access information we hold;
  • Security measures such as anti-virus software etc;
  • Physical files are kept secure and away from public access.

 

  1. Further information

If you would like further information about privacy, you can visit the following website - www.privacy.org.nz.